What PI do we collect?
We collect and hold PI such as your name, date of birth, phone number, email, IP address and home address. We may also collect financial information, including information about your income, bank(s) or financial circumstances.
How we collect your PI
We collect your PI in the course of offering or providing our products or services. This includes when you provide us your PI via our website, during phone calls, or when you make customer enquiries. Generally, we collect your PI directly from you but we may also collect your PI from other people or organisations if you have given consent for them to do so.
Why do we need your PI?
We only collect or hold PI where it is reasonably necessary for our business functions or activities.
In particular, we need your PI to: provide you with our products and/or services; communicate with you (including by direct marketing) about our products and/or services; create or update our database(s); internal record-keeping obtain and assess feedback; ensure compliance with our contractual and other legal obligations to you; train our staff; improve customer service; and otherwise administer our relationship with you (Main Purposes).
Consent to our use and disclosure of your PI
By using our products or services, or contacting us by any means, you consent to us using or disclosing your PI for:
- the Main Purposes;
- any purpose related to the Main Purposes that could be reasonably anticipated at the time your PI was collected (Secondary Purpose);
- any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect your PI); and
- any other purpose required or authorised by law (including the Australian Privacy Laws).
If you do not consent to our collection and use of your PI, we may not be able to carry out some or all of the Main Purposes, or provide you with products, services, or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in our promotions.
Secondary Purposes may include: improving our products and/or services; sending you direct marketing about our products and/or services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our website or other contact points; or helping you to complete an activity that you have chosen to undertake.
We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser or platform type etc.) to improve the quality and design of our products and/or services, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends, as well as user activity and communications. We may also disclose your PI to other businesses owned by us for use in the manners described above.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law, including the Privacy Act 1988 (Australian Privacy Law)).
What disclosures will we make?
In general we will disclose your PI for the Main Purposes. We may also disclose your PI for the Secondary Purposes, any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect your PI) and any other purpose required or authorised by law (including the Australian Privacy Laws).
We may disclose your PI to our partners, suppliers and distributors in order to assist us in providing our products and/or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect your PI, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us. By providing us with your PI, you consent to your PI being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification, or inappropriate disclosure. We may hold your PI in both hard copy and electronic or other recorded forms, and will do so in secure systems accessible only by authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law and, in most cases, a summary of your PI is available to you free of charge. We encourage you to contact us to update your PI to ensure it is accurate, current and complete or to request access to your PI. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
If you have a question or want to make a complaint about how we handle your PI, please contact us using our contact details below. We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you). We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your PI, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
We can be contacted via:
Email us at firstname.lastname@example.org
Phone us on 1300 790 144
Write to us at Level 1/90 Maribyrnong St, Footscray, VIC 3011
For more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
Last updated: March 2021